Customer Experience
Seamless AI Customer Engagement
CUSTOMER EXPERIENCESeamless AI Customer Engagement
Our innovative AI Agent solution can be integrated into any digital touchpoint of a business (website, Viber, WhatsApp) and interacts through AI, responding to customer inquiries with precision. Currently, Greece’s largest companies trust us to manage their communications, serving over 500,000 of their customers each month!
HAPPY CUSTOMERS
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users received precise and satisfactory answers to their queries
ANSWERED QUESTIONS
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questions successfully answered, to ensure that your business runs smoothly
COST REDUCTION
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we achieved a remarkable cost reduction in every business case
SUCCESS
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average conversion success rate
OUR PROCESSDeployment of a Virtual Agent in less than 30 days
Customer-Centric Approach
This represents an indicative timeline, which meticulously outlines the essential activities and critical milestones necessary for the successful deployment of a Personalized AI Virtual Agent across your diverse digital touchpoints. This ensures seamless integration, optimal functionality, and an enhanced customer experience.
SmartRep is continuously innovating by developing new solutions:
- Automating communications using AI-powered IVR (Interactive Voice Response).
- In cases where calls proceed to a representative, it will evaluate the success of the call handling in real time.
Our goal is to automate every customer interaction with the aid of artificial intelligence, enhancing efficiency and service quality.
SmartRep is continuously innovating by developing new solutions:
- Automating communications using AI-powered IVR (Interactive Voice Response).
- In cases where calls proceed to a representative, it will evaluate the success of the call handling in real time.
Our goal is to automate every customer interaction with the aid of artificial intelligence, enhancing efficiency and service quality.
DAY 0 - Kick Off Meeting
Discuss with us your main objectives, in order for us to propose you the solution that meets your needsDAY 1 - Define Scope of Work
Examine the knowledge that will be taught to the vidtual customer service representative. We will provide you the right means and support to clearly identify which questions and dialogues will be supportedDAY 10 - Teach the Robot
Use AI techniques to make a clever virtual customer service representative. We will teach your robot how to welcome the onlice customers, understand spelling mistakes, perform semantic analysis, and in general, do what it takes to understand the questions of your customersDAY 20 - Provide Feedback
Provide us guidelines to calibrate the virtual customer service representative, to meet your expectationsDAY 25 - Go Live, It's time
Deploy yout virtual customer service representative at your desired digital touch points“Leading Greek companies achieve business success using our insights-driven conversational solution”
